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| Module One |
Introduction: What is the need for a differentiated IT capability?
- Environmental Factors
- Industry/Competitive drivers
- Organizational issues
- Technology enablers
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| Module Two |
Overview of Business Capability: How does business drive IT Capability?
- Business models·
- Business Strategy·
- Business Processes·
- Organization·
- Metrics
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| Module Three |
Business Drivers: Where does IT add value?
- Product Development
- Marketing
- After Sales Service
- Manufacturing·
- Procurement
- Supply Chain
- Financials
- Administration (incl. Human Resources)
- Vendor Management
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| Module Four |
Information Technology Capability Part I: Translating Business requirements into technology solutions
- IT Strategy
- Enterprise Architecture Planning
- E-Strategy
- Systems Strategy
- IT Processes
- IT Governance
- IT Metrics
- IT Assets
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| Module Five |
Information Technology Capability Part II: What are the key elements of IT Infrastructure and how do they business solutions?
- Architecture
- Hardware
- Application
- Software
- Databases
- Application Servers
- Middleware
- Networks Tools
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| Module Six |
E-Business: How has the Internet added to business capabilities?
- Internet/Intranet/Extranet
- Impact on Business capability
- Internet and the new way of doing business
- e-CRM: Internet and CRM
- e-SCM: Internet and the Supply Chain
- e-Procurement: Internet and procurement
- How has the internet affected internal operations
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| Module Seven |
Measuring IT Return on Investment (ROI):
- Why is measurement important?
- What are the common frameworks used?
- A practical approach to measuring ROI
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| Module Eight |
Key Technology issues: Technology Trends and implications
- Security
- Legal, Ethical and Regulatory Issues
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| Module Nine |
Case Studies: Practical Applications of creating IT value
- Customer Relationship Management (CRM)
- Enterprise Resource Planning (ERP)
- Supply Chain Management (SCM)
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| Module Ten |
Summary and Next Steps
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