IT Strategy 101 Training Syllabus

Module One Introduction: What is the need for a differentiated IT capability?
  • Environmental Factors  
  • Industry/Competitive drivers
  • Organizational issues
  • Technology enablers
Module Two Overview of Business Capability: How does business drive IT Capability? 
  • Business models·       
  • Business Strategy·       
  • Business Processes·       
  • Organization·       
  • Metrics
Module Three Business Drivers: Where does IT add value? 
  • Product Development
  • Marketing
  • After Sales Service 
  • Manufacturing·       
  • Procurement 
  • Supply Chain 
  • Financials 
  • Administration (incl. Human Resources) 
  • Vendor Management
Module Four Information Technology Capability Part I: Translating Business requirements into technology solutions 
  • IT Strategy  
  • Enterprise Architecture Planning  
  • E-Strategy  
  • Systems Strategy  
  • IT Processes  
  • IT Governance 
  • IT Metrics  
  • IT Assets
Module Five Information Technology Capability Part II: What are the key elements of IT Infrastructure and how do they business solutions? 
  • Architecture  
  • Hardware  
  • Application
  • Software  
  • Databases 
  • Application Servers 
  • Middleware  
  • Networks Tools
Module Six E-Business: How has the Internet added to business capabilities?    
  • Internet/Intranet/Extranet 
  • Impact on Business capability
  • Internet and the new way of doing business
  • e-CRM: Internet and CRM 
  • e-SCM: Internet and the Supply Chain  
  • e-Procurement: Internet and procurement       
  • How has the internet affected internal operations
Module Seven
Measuring IT Return on Investment (ROI):
  • Why is measurement important?
  • What are the common frameworks used?
  • A practical approach to measuring ROI
Module Eight
Key Technology issues: Technology Trends and implications
  • Security
  • Legal, Ethical and Regulatory Issues
Module Nine
Case Studies: Practical Applications of creating IT value
  • Customer Relationship Management (CRM)
  • Enterprise Resource Planning (ERP)
  • Supply Chain Management (SCM)
Module Ten
Summary and Next Steps


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