IT Governance Training Syllabus


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Module Zero

Executive Summary

  • Executive’s View of IT
  • Definition and Purpose of IT Governance
  • IT Governance Assessment Maturity Model
  • Integrated IT Governance Framework and Roadmap
  • Key Governance Roles, Responsibilities and Accountability
  • IT Governance Decision Rights
  • Demand Management
  • Balanced Score Card for Business and IT
  • Prerequisites for Creating a Successful IT Governance Program
  • Future State of IT Governance – A Blueprint Concept
Module One

Foundations of IT Governance

  • Why Do Organizations Need an IT/Business Governance Policy and Process
  • Value propositions from Best-in-Class Companies on Governance
  • Key IT Resources and Functions to be Managed
  • Three Critical Pillars of IT Governance – Organization/People, Process and Technology
  • Results of Ineffective IT Governance
  • Steps in Making IT Governance Real
  • A Generic Governance Process Improvement Model
  • A First Step – Understand Current Maturity of IT Governance
Module Two

Integrated IT Governance Framework and Roadmap

  • Benefits of Using an Integrated IT Governance Framework
  • Integrated IT Governance Framework and Roadmap
  • Select Examples of Current and Emerging Business/IT Strategy and Governance Best Practice Reference Models, Frameworks and Standards
Module Three

Business/IT Alignment Excellence

  • The Board’s Role in Driving Business/ IT Alignment
  • Principles of Aligning IT to the Business More Effectively
  • Business and IT Plan Integration Flow
  • Business and IT Strategy Development Framework and Outline
  • IT/Business Alignment & Portfolio Management Triangle
  • The Five Stages of IT Investment (Portfolio) Management Maturity
  • IT Engagement (Relationship) Model
Module Four

Program/Project Management (PM) Excellence

  • Value Propositions of PM from Leading Organizations
  • Principle for Achieving Excellence in Program/Project Management
  • PM Maturity Model
  • Linking IT/Business Plans to PM and Beyond
  • PM Life Cycle Phases, Components and Key Templates
  • IT Demand Management Gate Process Flow and Select Decision Criteria
  • Fast Track versus Complex PM Initiatives (Scalable and Flexible Process)
  • PM Governance and Escalation Framework
  • PM Key Metrics – Mandatory and Discretionary
  • The Roles of the Program Management Office (PMO)
Module Five

IT Service Management and Delivery (ITSMD) Excellence

  • Principles for Achieving IT Service Management and Delivery Excellence
  • Benefits of IT Service Management and Delivery
  • What is ITIL and Why is ITIL Different?
  • ITIL Framework and an Overview of the Twelve Process Areas of ITIL (e.g. configuration mgt., asset/financial mgt., incident mgt., problem mgt., change mgt., release mgt., service level mgt., capacity mgt., service continuity mgt., capacity, mgt, etc.)
  • Steps in Making ITIL Real
  • IT Service management and Delivery Assessment Maturity Model
  • Conducting a ITSMD Health Check
  • Select ITSMD Metrics
Module Six

Outsourcing and Vendor Management Excellence

  • The IT Balancing Dilemma
  • The Outsourcing Decision-Making Scorecard
  • Major Outsourcing Trends, Issues and Challenges
  • Differences Between Domestic and Off Shore Deals
  • Empowering Executives to Outsource
  • Vendor Selection Process Flow
  • Key Vendor Evaluation Criteria
  • Key Governance Roles, Processes and KPIs
  • Summary Steps in Vendor/Outsourcing Selection, Contract Negotiations and Management
Module Seven

Performance Management, Management Controls and Risk Management

  • Principles for Achieving Performance Management Excellence
  • What Key Performance Indicators Should Be Tracked?
  • Linking Critical Success Factors to Key Performance Indicators
  • Governance Calendar and Balanced Scorecard
  • Select Examples of KPIs in Support of IT Governance Components
  • Key IT Management Controls
  • Risk Assessment, Management and Mitigation
Module Eight Summary, Lessons Learned, Critical Success Factors and Next Steps
Module Nine Select Case Studies
Module Ten References and Appendix (Managing Accelerated Change and Transformation



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