Download Syllabus Module One Introduction: What is the need for a differentiated IT capability? Environmental Factors Industry/Competitive drivers Organizational issues Technology enablers Module Two Overview of Business Capability: How does business drive IT Capability? Business models· Business Strategy· Business Processes· Organization· Metrics Module Three Business Drivers: Where does IT add value? Product Development Marketing After Sales Service Manufacturing· Procurement Supply Chain Financials Administration (incl. Human Resources) Vendor Management Module Four Information Technology Capability Part I: Translating Business requirements into technology solutions IT Strategy Enterprise Architecture Planning E-Strategy Systems Strategy IT Processes IT Governance IT Metrics IT Assets Module Five Information Technology Capability Part II: What are the key elements of IT Infrastructure and how do they business solutions? Architecture Hardware Application Software Databases Application Servers Middleware Networks Tools Module Six E-Business: How has the Internet added to business capabilities? Internet/Intranet/Extranet Impact on Business capability Internet and the new way of doing business e-CRM: Internet and CRM e-SCM: Internet and the Supply Chain e-Procurement: Internet and procurement How has the internet affected internal operations Module Seven Measuring IT Return on Investment (ROI): Why is measurement important? What are the common frameworks used? A practical approach to measuring ROI Module Eight Key Technology issues: Technology Trends and implications Security Legal, Ethical and Regulatory Issues Module Nine Case Studies: Practical Applications of creating IT value Customer Relationship Management (CRM) Enterprise Resource Planning (ERP) Supply Chain Management (SCM) Module Ten Summary and Next Steps
